Non-fiction

CIVILITY AT WORK – How people treatment is a critical success driver for business

The newest book designed for business success by international best-selling author Dr. Lewena Bayer.

The book is available worldwide, in digital and print across all platforms!

In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility.

In case you were not aware, research focusing on both Canadian and U.S. companies shows that a whopping 98% of people polled have experienced uncivil behavior on the job. And, according to the fourth annual study on Civility in America: A Nationwide Survey, conducted by global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research, civility in America continues to erode. This year’s study found that 70% of the Americans believe incivility has reached crisis proportions. Alarmingly, 81% of the Americans think that incivility is leading to an increase in violence at work. Notably, 80% of the people are dissatisfied with their jobs.

Increasingly, people are choosing employers who understand that civility is good business. In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility.


OTHER WORKS BY DR. LEWENA BAYER:

Incivility at work is real. And it is real in manufacturing. According to a Gallup State of the American Workplace report, 75 percent of manufacturing workers are disengaged at work. In fact, the manufacturing industry, according to the Gallup report, is the least engaged industry across sectors. A closer look at the research reveals that a primary cause for this disengagement is poor leadership. Specifically, supervisors and managers with low social acuity are co-creating uncivil workplace cultures. Manufacturing Civility provides a 6Cs formula for solving people problems. These strategies result in continuous improvements that shift workplace culture away from traditional toxic and uncivil organizations towards healthier, more positive workplace experiences for employees in manufacturing environments

The “people-treatment” aspects of the proprietary Manufacturing Civility methodologies have been co-created by 20-year, internationally recognized experts in the field of civility training-Lewena Bayer, CEO of Civility Experts Inc., and a veteran of the manufacturing industry, Christian Masotti. The tried-and-true methodologies shared in the book have been proven to impact individual morale, wellness, and outlook in organizations across sectors, including manufacturing.Civility-when specifically applied to how people are treated at work, is a continuous improvement strategy that has been proven to have measurable impacts on:• Retention and engagement• Performance• Workplace wellness and safety• Innovation, creativity, and problem-solving• Bottom-line business metrics, including profitability.


“This is a book to absorb, not scan. Every reader will benefit from the wise guidance of this superb coach. Very highly recommended.”  Grady Harp, Top 100 Amazon Reviewer and Top Shelf Magazine

“A truly fulfilling professional life leads to a healthy family life – a necessity for the future of our planet. Let Lew show you how to improve your company’s bottom line while helping restore psychological safety to our workplaces. A book filled with useful facts and excellent advice.”  Jay Remer,  The Etiquette Guy


About Dr. Lewena Bayer:

Lew believes that “Civility is its own reward”. She suggests that “In choosing civility, people find their best self, and in doing so, they experience the grace, courage, generosity, humanity, and humility that civility engenders.”

For more than 20 years Dr. Lewena Bayer has been internationally recognized as the leading expert on civility at work.  With a focus on social intelligence and culturally-competent communication, the team at Civility Experts – which includes 500+ affiliates in 48 countries has supported 100’s of organizations in building better workplaces. In addition to her role as CEO of international civility training group Civility Experts Inc. http://www.CivilityExperts.com which includes The Civility Speakers Bureau, and Propriety Publishing. Lew is Chair of the International Civility Trainers’ Consortium, President of The Center for Organizational Cultural Competence http://www.culturalcompetence.ca, and Founder of the In Good Company Etiquette Academy Franchise Group http://www.ingoodcompanyetiquette.com. Including 2-time, international bestseller, The 30% Solution, and the pending December release of Golden Rule Peace and Civility Lew is a 16-time published author. Lew is also a proud mentor for The Etiquette House, a member of the Advisory Board for A Civil Tongue, was a national magazine columnist for 10 years, and has contributed expert commentary to many online, print, and television publications.  More information about Lewena can be found at: Lew Bayer – International Civility Expert

To request additional review copies or an interview with Dr. Lewena Bayer, please contact Mickey Mikkelson at Creative Edge Publicity: mickey.creativeedge@gmail.com / 403.464.6925.   

We look forward to the coverage!

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