We have had a new restaurant open near where I live in Stretford, Manchester and it’s right on the main road opposite the shopping mall. Prime position for passing motorists and shoppers. It came in kit form and they had it built and opened within a few short weeks.
I visited on the second day of opening, with my daughter and grandson, and there was slightly more staff than customers. They were friendly and welcoming and we were guided to the new pre-pay machines, the only ones in this area, we were told. At the end of our selection, we were given a number, Argos style, and we went over to the counter to collect our food.
As I waited for mine, there was a manager overseeing the assistants. One of them was waiting for the drink to be put on the tray.
“Go and greet the customer,” I heard the manager say.
She came over, “Hello, you all right?” I don’t quite think that’s what he had in mind. (It’s a Manchester greeting, by the way.)
The drinks were added to the tray, and I was waiting for the mandatory. “Enjoy your meal.” Instead, she moved awkwardly away.
It was interesting being part of something new and watching it progress into the restaurant we all know and are used to.
A couple of weeks later, my husband and I went through the drive-thru – his first experience here.
“Hello, can I take your order?” came the young disembodied voice from the speaker.
“Yes, can I have a large coffee, a small coffee and a tube of milk.”
There was a pause, “Right, so that’s one coffee and one tea.” We looked at one another and he repeated the order. There was another pause. “Can you just hang on a minute?” she said.
We looked at each other and grinned. Then out of the mike came her muffled voice. “I can’t understand what’s he’s saying. You’ll have to do it. We looked at each other with amusement as my husband cast his eyes heavenwards.
“Sorry about this, can I take your order?” asked a male voice.
“Erm, yes,” said hubby, trying to control his laughter. “Can I have,” and in a slower voice said, “One large coffee and one small coffee with a tube of milk.”
“One large and one small coffee,” the man repeated.
“Yes, that’s right,” hubby agreed, as I clapped my hands in glee.
“Ask at the second window for the milk,” he added.
We pulled up, and the girl greeted us with, “Hello, here’s your apple pie.”
We did get our drinks eventually and as we stopped to put in the milk; I pointed out the wording on the milk tube. At the top it said – Hold – and above that, it said – Tear.
“Probably for the McDonald’s staff,” hubby grinned.